Online Returns - exchange order /credit note 

We do not offer returns for exchanges or credit note on on products purchased online.

Online Returns - refund 

We offer refunds all on full priced purchased online subject to the following conditions: (any items purchased using a discount code, credit note, or on sale is not eligible for a refund unless deemed faulty by EP)

• The garment is returned within 14 days of receiving your order.
• Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted and returned to customer. 

Request A Return

To request a return or exchange, please email us at enquiries@enapelly.com.au and include the following details:

• Order number
• Return Reason
• If you're exchanging an item, please include the product name, colour and size you would like to exchange for

Once approved, we will send you a digital returns form for you to fill out and include in your return. Please note, no returns will be accepted without a return authorisation for one of our online staff.

Refunds

Refunds are reversed onto the original form of payments. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee).

 

Cancellations

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.

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